Private Hire Booking Software for Growing PHV Operators
Private hire booking software handles pre-booked journeys for PHV operators, covering the booking page, pricing, driver allocation and payment. CabZen is built for licensed private hire operators whose customers book with them directly rather than through a marketplace.
Give customers a smooth booking journey while your team handles jobs, drivers, and pricing from one dashboard. This page focuses on booking-to-fulfilment quality for PHV businesses.
Last reviewed September 4, 2026 by the CabZen product team.
CabZen in numbers
The cost and commitment questions operators ask first, answered before you read any further.
| Starting price | £35 per month |
|---|---|
| Plans | Starter £35 (5 drivers) · Business £70 (20 drivers) |
| Commission per ride | None. Flat monthly fee only |
| Free trial | 14 days, no credit card required |
| Contract | Month to month, cancel anytime |
| Extra drivers | £4 per driver, per month, up to 50 vehicles |
| 50+ vehicles | Quoted individually on dedicated infrastructure |
| Dispatch modes | Manual, auto-dispatch and job auction |
| Driver app | Native iOS and Android, included free |
| Included emails | 1,000 per month |
| Setup | Self-serve, or done-for-you for £30 one-off |
Who this page is for
Local and regional PHV operators
Companies that want direct bookings without marketplace dependency.
Owner-managed operators
Teams needing fast setup and practical controls without complex integrations.
Service-diverse fleets
Operators offering standard, executive, and transfer journeys under one operation.
Operational coverage
Customer booking experience
Back-office execution
Commercial safeguards
Putting it in place, and what to ask
A realistic order to set things up in, and the questions worth putting to any supplier before you commit.
Implementation playbook
Vendor decision checklist
What it costs
Every feature on both plans. The only difference is how many drivers you need. No commission on any ride, on either plan.
5 drivers included. Extra drivers £4 each per month, up to 50 vehicles.
20 drivers included. Same features, more capacity.
Optional add-ons: extra booking platforms £15/month, branded driver app £350 one-off, CabZen X priced to your fleet. See the full pricing page.
Is CabZen suitable for licensed private hire operators?
Yes. It is built around pre-booked work rather than street hail, which matches how licensed private hire operates. Bookings are recorded with pickup, drop-off, time, vehicle type and fare, giving you a clear record of every job you have accepted and completed.
Can I record driver licence and insurance expiry dates?
Yes. Each driver record holds licence numbers, expiry dates and uploaded documents, so you can see at a glance who is due for renewal. Drivers can upload their own documents through the app, which saves the office chasing paperwork.
Does it handle account customers and invoicing?
Yes. You can set up corporate accounts, allocate bookings to them, and generate invoices covering a period rather than charging per journey. Account work sits alongside cash and card jobs on the same dispatch board.
Can I run different pricing for different services?
Yes. Pricing is configured per vehicle type, so a saloon, an estate and an executive car can each carry their own rates. On top of that you can add fixed routes, minimum fares, and surcharges for nights, weekends and holidays.
How do customers know their driver is on the way?
Customers receive a confirmation with a tracking link, and the status updates as the job progresses from confirmed through to driver on the way and completed. That removes most of the calls asking where the car is.
Can I run more than one brand from one account?
Yes. Additional booking platforms can be added for a small monthly fee each, and every platform has its own booking page, pricing and branding. Operators commonly use this to separate standard local work from executive or airport transfer brands.
What happens to bookings if I stop subscribing?
Your data is retained for a period after cancellation so you can export it, and nothing is deleted the moment you stop paying. Because customers book directly with you, your customer relationships and records remain yours throughout.
Do I need technical knowledge to run it?
No. Setup is done through normal settings screens, with no servers to manage and nothing to install. Most operators configure their own account, and a paid setup service is available if you would rather have it done for you.
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