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Private Hire Booking Software for Growing PHV Operators
Give customers a smooth booking journey while your team handles jobs, drivers, and pricing from one dashboard. This page focuses on booking-to-fulfilment quality for PHV businesses.
Last reviewed March 7, 2026 by the CabZen product team.
Who This Page Is For
Local and regional PHV operators
Companies that want direct bookings without marketplace dependency.
Owner-managed firms
Teams needing fast setup and practical controls without complex integrations.
Service-diverse fleets
Operators offering standard, executive, and transfer journeys under one operation.
Operational Coverage
Customer booking experience
- Branded booking flow aligned to your company identity
- Account workflows for repeat users and booking management
- Operational extras integrated into fare and dispatch logic
Back-office execution
- Dispatcher visibility from first quote to completed trip
- Driver assignment and status tracking in real time
- Centralised booking history and customer records
Commercial safeguards
- Configurable distance and fixed-route pricing
- Discount and surcharge controls where operationally needed
- Subscription model designed for predictable monthly cost
Implementation Playbook
- Define service mix (standard, executive, airport, contract work).
- Configure booking form fields and mandatory trip information.
- Set pricing ladders, fixed routes, and special-charge rules.
- Align dispatcher process for peak hours and edge cases.
- Review customer journey data and optimise conversion points.
Vendor Decision Checklist
- Can this system represent your real service types without workarounds?
- Can your team update booking policies quickly?
- Does the booking UX reduce calls for basic status updates?
- Can reporting support both operational and commercial decisions?
Frequently Asked Questions
Can I set separate pricing for different services?
Yes. CabZen supports multiple pricing models, including fixed routes and surcharges.
Can customers manage bookings online?
Yes. Customers can access account workflows and booking updates online.
Is this suitable for small fleets?
Yes. CabZen supports both small and established private hire operators.
Can I run branded and unbranded journeys together?
Yes. You can manage mixed service types and configure rules accordingly.
Can dispatchers add or edit bookings manually?
Yes. Office teams can create and adjust bookings in the admin workflow.
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