Frequently asked questions

CabZen is taxi booking and dispatch software for private hire and airport transfer companies. It helps you take bookings online, manage drivers, and process payments in one system.

Most companies can complete basic self-setup in minutes, with full operational setup typically taking around an hour. If you would rather not do setup yourself, we offer full done-for-you setup for a one-off £30.

No. CabZen is entirely web-based, with no software to install, no servers to manage. Works on any computer, tablet, or phone. Your drivers use the native CabZen Driver app (free, on iOS and Android).

No. Customers book through your branded booking page in any web browser, with no download needed. If you want a native passenger app under your own brand, that's available as an optional add-on from £500 one-off.

14 days, full access to all features including the job auction system. No credit card required.

Starter at £35/month (5 drivers included) and Business at £70/month (20 drivers included). Both include every feature. Extra drivers are £4/driver/month, up to 50 vehicles. Fleets above that are quoted individually — get in touch with your fleet size.

You'll be prompted to subscribe to continue. All your data, drivers, bookings, and settings are kept. Nothing is deleted.

Account setup, core pricing setup, booking page setup, and a go-live check so you are ready to start taking bookings.

Never. Unlike Uber or Bolt, we don't take a percentage of your fares. You keep 100% of what you earn. We only charge the flat monthly subscription fee.

No. Month-to-month only. Cancel anytime, no cancellation fees, no questions asked.

Yes, upgrade or downgrade between Starter and Business at any time. Changes take effect on your next billing cycle.

When a booking comes in, you can send it to a timed auction. Your drivers receive an email with a magic link, and they place a bid for the amount they want to take home for that job. The bid that meets or beats your reserve price wins, and the driver is automatically assigned. Auctions can trigger automatically on booking confirmation, or be launched manually per job. You can extend, close early, or cancel from your auction dashboard.

Three modes, switchable per vehicle type: Manual: you assign jobs yourself from the dispatch board. Auto-Dispatch: the system assigns based on driver availability and queue. Auction: jobs go to a timed bid. Switch modes at any time from your dispatch page.

Stripe, Square, and Mollie for online card payments. You can also track cash and account jobs. Full payment history, invoicing, and reporting included.

Yes. The CabZen Driver app is a full native iOS and Android app, free to download for all your drivers. They can view jobs, accept or reject offers, update live job status, and share location for tracking. A fully branded driver app under your own name is a one-off £350 plus App Store registration fees.

Yes. Branded passenger apps (iOS and Android) are available from £500 one-off, plus Apple/Google registration fees. Passengers can track bookings live, manage their account, and submit provisional booking amendment requests.

Yes. Distance-based rates, fixed-price routes, minimum fares, night and weekend surcharges, holiday surcharges, location-based surcharges, meet & greet fees, car seat add-ons, giving you complete control over your pricing structure.

Yes. Extra booking platforms are £15/month each. Each platform has its own booking page, pricing, and branding, which suits operators running separate standard taxi, executive, and airport transfer brands.

The partner portal lets hotels, bars, restaurants, letting agents and other local businesses book jobs for their guests and customers through their own branded login. You set each partner's cut as a fixed fee or a percentage, and it is added on top of your fare. The guest sees one price, you always see your net fare, and CabZen reports commission owed per partner, per period.

CabZen Voice AI is currently coming soon. We paused rollout to improve reliability, and we will announce final features and pricing once it is ready.

A £15/month CabZen add-on for live chat automation. It handles quotes, new bookings, booking status, booking changes, and cancellations with built-in CabZen security controls.

Yes. There's a built-in CMS with professional templates, custom domain support, and unlimited pages. Your booking widget is embedded directly so customers can book without leaving your website.

Yes. 1,000 emails/month are included free, and they work immediately with no setup. Customise templates to match your brand and optionally verify your own domain to send from your company address. Top up for £5 per 500 emails. SMS notifications are also available.

Yes. Customers receive a confirmation with a tracking link showing real-time booking status, from confirmed, through driver on the way, to completed.

CabZen includes two support channels: business account support for your team to contact CabZen about platform, billing, and account matters, plus passenger support where your staff handle customer conversations.

Yes. Your bookings, customers and driver records are kept private to your account and are never shared with, or visible to, any other operator. All connections are encrypted, and access is limited to the people you invite into your account.

Yes. You choose your own subdomain on sign-up (e.g. yourcompany.cabzen.app). You can also point your own custom domain once your subscription is active.

Yes. CabZen has built-in GA4 and Google Ads conversion tracking. Enter your tracking IDs in settings and they're automatically added to your booking pages.

Yes. CabZen provides an embeddable booking widget you can add to any existing website with a single line of code. Your customers never need to leave your site to book.