Home / Taxi Booking Software for Private Hire and Taxi Operators
Taxi Booking Software for Private Hire and Taxi Operators
Run bookings, dispatch, drivers, pricing, and payments in one platform built for UK operators. This page explains what to evaluate before choosing a taxi booking system.
Last reviewed March 7, 2026 by the CabZen product team.
Who This Page Is For
Private hire operators
Teams that need a branded online booking flow and dispatcher control in one stack.
Taxi firms modernising phone bookings
Businesses moving from call-only workflows to web bookings and live tracking.
Airport and transfer-focused fleets
Operators that need fixed routes, extras, and service-specific pricing rules.
Operational Coverage
Booking capture and conversion
- Branded booking page and embeddable widget
- Customer account and booking tracking workflows
- Trip extras such as meet-and-greet and vehicle-specific add-ons
Operations and dispatch execution
- Live dispatch board for manual control
- Auto-dispatch for queue-based allocation
- Auction dispatch mode for bid-based assignment
Commercial control
- Distance and fixed-price route support
- Surcharge rules for time, date, and location
- Flat monthly subscription with no per-ride commission
Implementation Playbook
- Define service catalogue: vehicle classes, operating areas, and booking rules.
- Set pricing logic: minimum fares, distance tiers, fixed routes, and extras.
- Add drivers and configure dispatch mode by vehicle type.
- Publish your booking page and connect payment providers.
- Track booking flow and refine pricing/dispatch rules weekly.
Vendor Decision Checklist
- Can this platform handle both pre-booked and live dispatch workflows?
- Can your team update pricing without developer support?
- Does the commercial model preserve margin at scale?
- Can the booking journey match your current brand and customer expectations?
Frequently Asked Questions
Is CabZen suitable for both private hire and taxi businesses?
Yes. CabZen supports operators running private hire, taxi, and airport transfer workflows from one platform.
Do customers need to download an app to book?
No. Customers can book directly on your web booking page without downloading an app.
Can I use my own domain?
Yes. You can use a CabZen subdomain or connect your own custom domain.
Can I keep phone bookings alongside web bookings?
Yes. Dispatchers can create and manage bookings from the back office while customers also book online.
Can I start small and scale later?
Yes. CabZen supports smaller operators and expanding fleets with additional drivers and platforms.
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