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Taxi Dispatch Software Built for Live Fleet Operations
Control jobs in real time with flexible dispatch modes and full visibility of driver activity. This page focuses on the dispatch decisions that directly impact service levels.
Last reviewed March 7, 2026 by the CabZen product team.
Who This Page Is For
High-volume controller rooms
Dispatch teams that need a live board and fast assignment workflows.
Mixed fleet operations
Operators running different dispatch policies by vehicle class or service type.
Firms reducing manual overhead
Businesses introducing auto-assignment while keeping override control.
Operational Coverage
Dispatch visibility
- Live state across pending, allocated, and active jobs
- Driver status monitoring during execution
- Operational context without switching tools
Allocation logic options
- Manual assignment for edge-case handling
- Auto-dispatch for queue-driven consistency
- Auction model for bid-driven driver acceptance
Control and resilience
- Mode switching by vehicle type
- Dispatcher override when automatic rules need intervention
- Workflow continuity from booking intake to completion
Implementation Playbook
- Map your current dispatch states and escalation points.
- Set dispatch mode per vehicle type (manual, auto, auction).
- Define fallback rules for no-response and reallocation.
- Train dispatchers on override scenarios and exception handling.
- Track allocation latency and completion outcomes by mode.
Vendor Decision Checklist
- Can dispatch mode vary by vehicle type or service line?
- How quickly can a dispatcher override automatic allocation?
- Can you measure assignment speed and acceptance performance?
- Does the platform support both proactive and reactive control?
Frequently Asked Questions
Can I switch dispatch mode by vehicle type?
Yes. Dispatch mode can be configured per vehicle type and adjusted as operations change.
Does CabZen support manual assignment?
Yes. Dispatchers can manually assign bookings at any time.
Can dispatch run alongside online bookings?
Yes. Online bookings flow directly into your dispatch process.
Can dispatchers intervene during auto-dispatch?
Yes. Teams can intervene and reassign when manual control is required.
Is auction dispatch optional?
Yes. Auction is available as a mode and does not need to be enabled for every service type.
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