Taxi Dispatch Software Built for Live Fleet Operations
Taxi dispatch software is the tool a controller uses to assign incoming jobs to drivers and track them through to completion. CabZen provides three allocation modes: manual, auto-dispatch and job auction. You can switch between them per vehicle type.
Control jobs in real time with flexible dispatch modes and full visibility of driver activity. This page focuses on the dispatch decisions that directly impact service levels.
Last reviewed September 4, 2026 by the CabZen product team.
CabZen in numbers
The cost and commitment questions operators ask first, answered before you read any further.
| Starting price | £35 per month |
|---|---|
| Plans | Starter £35 (5 drivers) · Business £70 (20 drivers) |
| Commission per ride | None. Flat monthly fee only |
| Free trial | 14 days, no credit card required |
| Contract | Month to month, cancel anytime |
| Extra drivers | £4 per driver, per month, up to 50 vehicles |
| 50+ vehicles | Quoted individually on dedicated infrastructure |
| Dispatch modes | Manual, auto-dispatch and job auction |
| Driver app | Native iOS and Android, included free |
| Included emails | 1,000 per month |
| Setup | Self-serve, or done-for-you for £30 one-off |
Who this page is for
High-volume controller rooms
Dispatch teams that need a live board and fast assignment workflows.
Mixed fleet operations
Operators running different dispatch policies by vehicle class or service type.
Operators reducing manual overhead
Businesses introducing auto-assignment while keeping override control.
Operational coverage
Dispatch visibility
Allocation logic options
Control and resilience
Putting it in place, and what to ask
A realistic order to set things up in, and the questions worth putting to any supplier before you commit.
Implementation playbook
Vendor decision checklist
What it costs
Every feature on both plans. The only difference is how many drivers you need. No commission on any ride, on either plan.
5 drivers included. Extra drivers £4 each per month, up to 50 vehicles.
20 drivers included. Same features, more capacity.
Optional add-ons: extra booking platforms £15/month, branded driver app £350 one-off, CabZen X priced to your fleet. See the full pricing page.
What is the difference between manual, auto-dispatch and auction?
Manual means a controller assigns each job from the board. Auto-dispatch lets the system allocate jobs based on driver availability and queue position. Auction sends the job out and lets drivers bid the amount they want to take home. You can run different modes for different vehicle types.
Can I switch dispatch mode by vehicle type?
Yes. Dispatch mode is set per vehicle type, so you might auto-dispatch standard saloons while handling executive work manually and sending airport runs to auction. You can change the mode at any time from your dispatch page and it applies to new jobs immediately.
Does CabZen support manual assignment?
Yes. Controllers can assign any booking by hand from the dispatch board at any point, including overriding a job that auto-dispatch has already allocated. Manual control is always available regardless of which mode a vehicle type is set to.
What does the dispatcher actually see?
A live board split into pending, active and driver columns, showing each job with pickup, drop-off, time, vehicle type and current status. Driver positions update while a shift is running, so you can see who is free and who is close to a pickup.
What happens if a driver does not accept a job?
The job stays visible and unassigned rather than disappearing, so a controller can reassign it, push it to another driver, or send it to auction. Nothing is silently dropped, and the dispatch board always reflects the real state of every job.
Do drivers need to be logged in to receive work?
Drivers receive jobs through the CabZen Driver app while they are on shift. Auction invitations can also be sent by email with a magic link, which means a driver can bid without opening the app or logging in first.
Can I see driver locations during a shift?
Yes. While a driver has an active shift running, their position updates on the dispatch view and customers with a live booking can follow their driver. Tracking only runs during an open shift and stops as soon as the driver clocks off.
Will this work for a small operation?
Yes. The same dispatch tools run whether you have three drivers or thirty, and nothing needs to be configured beyond your vehicle types and pricing to start allocating jobs. Smaller operators typically start in manual mode and add auto-dispatch as volume grows.
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