Taxi Auto-Dispatch Software with Dispatcher Control
Auto-dispatch software assigns incoming jobs to drivers automatically, based on availability and queue position, rather than a controller allocating each one by hand. In CabZen it can be enabled per vehicle type, with manual override always available.
Use automation to reduce repetitive allocation work while keeping your office team in control when exceptions need human judgement.
Last reviewed August 21, 2026 by the CabZen product team.
CabZen in numbers
The cost and commitment questions operators ask first, answered before you read any further.
| Starting price | £35 per month |
|---|---|
| Plans | Starter £35 (5 drivers) · Business £70 (20 drivers) |
| Commission per ride | None. Flat monthly fee only |
| Free trial | 14 days, no credit card required |
| Contract | Month to month, cancel anytime |
| Extra drivers | £4 per driver, per month, up to 50 vehicles |
| 50+ vehicles | Quoted individually on dedicated infrastructure |
| Dispatch modes | Manual, auto-dispatch and job auction |
| Driver app | Native iOS and Android, included free |
| Included emails | 1,000 per month |
| Setup | Self-serve, or done-for-you for £30 one-off |
Who this page is for
Busy dispatch rooms
Teams that need to allocate routine work faster without losing oversight.
Operators standardising assignment rules
Companies that want consistent dispatch behaviour by service or vehicle type.
Fleets balancing speed and control
Businesses that want automation for normal jobs and manual handling for exceptions.
Operational coverage
Automation fit
Operational safeguards
Performance impact
Putting it in place, and what to ask
A realistic order to set things up in, and the questions worth putting to any supplier before you commit.
Implementation playbook
Vendor decision checklist
What it costs
Every feature on both plans. The only difference is how many drivers you need. No commission on any ride, on either plan.
5 drivers included. Extra drivers £4 each per month, up to 50 vehicles.
20 drivers included. Same features, more capacity.
Optional add-ons: extra booking platforms £15/month, branded driver app £350 one-off, CabZen X priced to your fleet. See the full pricing page.
How does auto-dispatch decide which driver gets a job?
It allocates based on which drivers are on shift and available, and their position in the queue. Rather than a controller weighing up each job by hand, the system offers it out automatically as soon as the booking is confirmed.
Can I override an automatic allocation?
Yes. Controllers can reassign any job from the dispatch board at any point, including one that auto-dispatch has already allocated. Automation handles the routine volume, and you step in for the jobs that need judgement.
Can I use auto-dispatch for some work but not all?
Yes. Dispatch mode is set per vehicle type, so you might auto-dispatch standard local jobs while keeping executive or airport work under manual control. You can change the setting at any time and it applies to new bookings straight away.
What happens if nobody is available?
The job stays on the board as unassigned rather than disappearing, so the office can see it needs attention. Nothing is lost or silently dropped, and a controller can assign it manually or send it to auction instead.
Does auto-dispatch work for advance bookings?
Yes. Pre-booked work can be held and allocated closer to the pickup time rather than being assigned days ahead to a driver who may not be working. That keeps allocation matched to who is actually on shift.
Will it reduce how much time the office spends dispatching?
That is the point of it. Routine local jobs allocate themselves, which leaves the controller dealing with exceptions, awkward pickups and account customers rather than assigning every single booking by hand as it comes in.
Can drivers reject an automatically assigned job?
Yes. Drivers can decline an offer in the app, and the job returns to the board so it can be offered elsewhere or picked up by a controller. Rejections are visible, so persistent patterns are easy to spot.
Do I have to choose between auto-dispatch and auction?
No. They are separate modes and you can use both across different vehicle types, or switch a vehicle type between them as your operation changes. Manual assignment remains available in all cases.
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