Terms & Conditions

SIMPLE TRANSFERS A trading name of Glasgow 8 Seaters Ltd Terms & Conditions Last updated: 03/10/2026 ABOUT US & HOW WE OPERATE 1.1 Simple Transfers is a trading name of Glasgow 8 Seaters Ltd (“we”, “us” and “our”). We arrange pre-booked private hire transport through a booking and dispatch service. 1.2 Simple Transfers operates as a booking and dispatch agent, where journeys are supplied by independent, appropriately licensed private hire drivers and/or operators (“Transport Providers”). 1.3 Where a journey is supplied by a Transport Provider, that Transport Provider is responsible for providing the transport service. Glasgow 8 Seaters Ltd, trading as Simple Transfers, acts as the agent arranging the booking. 1.4 By making a booking through our website, booking system, WhatsApp, email, telephone or any other accepted method, you confirm that you understand and accept this arrangement. BOOKINGS & CONFIRMATIONS 2.1 A booking is only confirmed once it has been accepted and confirmation has been issued by Simple Transfers. Confirmation may be provided through our booking system, WhatsApp, email or SMS. 2.2 It is the customer’s responsibility to ensure all booking details are correct, including: • pick-up and drop-off locations • date and time • passenger numbers • luggage details • flight number (for arrivals, if applicable) 2.3 We are not responsible for delays, cancellations or issues arising from incorrect or incomplete information provided by the customer. PRICING, PAYMENTS & DEPOSITS 3.1 Prices are agreed and confirmed prior to travel, based on the details provided at the time of booking. 3.2 A non-refundable Booking Fee or Deposit may be required to secure a booking. 3.3 The remaining balance must be paid as agreed, either prior to or at the time of travel. 3.4 Unless confirmed in writing, prices do not include: • meet & greet services • waiting time beyond agreed free allowances • tolls, parking charges or airport access fees CANCELLATIONS & REFUNDS Private Customers 4.1 Booking Fees or Deposits are non-refundable. 4.2 Cancellations made more than 48 hours before the booking time may receive a partial refund at our discretion, after deducting any non-refundable Booking Fee or Deposit and any unrecoverable costs. 4.3 Cancellations made within 24 hours of the booking time are non-refundable. Company / Corporate Bookings 4.4 Cancellations made within 48 hours of travel are non-refundable. 4.5 No-shows are charged in full. WAITING TIME & NO-SHOWS 5.1 The first 10 minutes of waiting are free unless otherwise agreed. 5.2 Waiting beyond this period may be charged at the rate confirmed by the Transport Provider. 5.3 If no contact is made within 30 minutes of the agreed pick-up time, the Transport Provider may leave and the booking will be treated as completed, with no refund due. FLIGHTS, DELAYS & MISSED CONNECTIONS 6.1 We are not responsible for missed flights, connections or onward travel arising from circumstances including traffic delays, accidents, roadworks, weather or vehicle issues. 6.2 Customers are responsible for allowing sufficient travel time and are strongly advised to hold adequate travel insurance. 6.3 Flight tracking is provided for airport arrivals only where valid flight details have been supplied by the customer. Flight tracking does not apply to airport drop-offs. VEHICLES, PASSENGERS & LUGGAGE 7.1 Vehicles are allocated based on the passenger and luggage details provided at the time of booking. 7.2 All luggage must fit safely within designated storage areas. Luggage may not be placed on seats or in footwells where doing so would be unsafe or contrary to the Transport Provider's requirements. 7.3 If the luggage exceeds the capacity of the booked vehicle: • an additional vehicle may be required, subject to availability and additional charges; or • the booking may be cancelled with no refund. 7.4 Oversized or special items, including buggies, golf clubs and large boxes, must be declared at the time of booking. VEHICLE SUBSTITUTION & ROUTE SELECTION 8.1 Where necessary, we or the Transport Provider reserve the right to supply a similar or upgraded vehicle at no additional charge. 8.2 The Transport Provider will select the most appropriate route on the day, taking into account traffic, road conditions and safety. Customer route requests are subject to the Transport Provider's approval. BREAKDOWNS & SERVICE DISRUPTIONS 9.1 In the event of a breakdown or other unforeseen issue affecting the journey, reasonable efforts will be made to arrange a replacement vehicle. 9.2 If no replacement can be arranged, liability will be limited, to the extent permitted by law, to the amount paid for the affected journey. 9.3 To the extent permitted by law, we are not liable for indirect or consequential losses. PASSENGER CONDUCT 10.1 Abusive, aggressive, dangerous or inappropriate behaviour may result in immediate termination of the journey with no refund. 10.2 Transport Providers reserve the right to refuse or end a journey where the safety of the driver, passengers, vehicle or others may be compromised. LIABILITY 11.1 To the extent permitted by law, Glasgow 8 Seaters Ltd, trading as Simple Transfers, is not liable for indirect or consequential losses, including missed flights, accommodation costs or loss of earnings. 11.2 Where Glasgow 8 Seaters Ltd, trading as Simple Transfers, acts as a booking and dispatch agent, responsibility for providing the transport service rests with the relevant Transport Provider. 11.3 Nothing in these Terms & Conditions excludes or limits any liability which cannot lawfully be excluded or limited. GOVERNING LAW 12.1 These Terms & Conditions are governed by the laws of Scotland. 12.2 Corporate, trade and third-party bookings are additionally governed by our Corporate & Trade Booking Addendum.