Terms & Conditions

# Glasgow 8 Seaters Ltd **Terms & Conditions** **Last updated: 22 October 2026** --- ## 1. About Us & How We Operate **1.1** Glasgow 8 Seaters Ltd arranges pre-booked private hire transport bookings and dispatch services. **1.2** Glasgow 8 Seaters acts as a booking and dispatch agent for journeys provided by independent, self-employed, appropriately licensed private hire drivers ("Contracted Drivers"). **1.3** The allocated Contracted Driver is responsible for providing the transport service, while Glasgow 8 Seaters is responsible for carrying out its booking, payment administration, and dispatch services. **1.4** By making a booking through our website, WhatsApp, email, telephone or any other accepted method, you acknowledge and accept these Terms & Conditions. --- ## 2. Bookings & Confirmations **2.1** Customers may make payment when submitting a booking request. Payment alone does not constitute a confirmed booking. Upon receiving a booking request, Glasgow 8 Seaters will check availability and arrange for an appropriate Contracted Driver to accept the journey. Once a Contracted Driver has accepted the booking, the journey will be marked as confirmed in our booking system and written confirmation will be issued to the customer by email, SMS, WhatsApp or another accepted communication method. If Glasgow 8 Seaters is unable to arrange a suitable Contracted Driver, the customer will be notified and a full refund of any payment made for the booking will be issued promptly to the original payment method. The time taken for the refund to appear may depend on the payment provider. **2.2** Customers must provide accurate booking information, including: - Pickup and drop-off locations - Date and time of travel - Passenger numbers - Luggage requirements - Flight number for airport arrivals, where applicable - Any special requirements, including child seats **2.3** Customers must notify us promptly of any changes to their booking details. **2.4** Glasgow 8 Seaters cannot accept responsibility for delays or additional costs arising directly from incorrect or incomplete information supplied by the customer, except where we have failed to meet our own legal obligations. --- ## 3. Pricing, Payments & Deposits **3.1** Journey prices are calculated according to our standard tariff based on the booking information supplied and are confirmed before travel once accepted by the allocated driver. **3.2** Full payment or a deposit may be required when submitting a booking request. Customers make payment to Glasgow 8 Seaters, which administers bookings and payments in its capacity as booking and dispatch agent. The allocated Contracted Driver is paid by Glasgow 8 Seaters following completion of the journey. Any deposit or advance payment forms part of the agreed journey price and is subject to the cancellation and refund policy in Section 4. **3.3** Any outstanding balance must be paid in accordance with the booking confirmation, either before or at the time of travel. **3.4** The confirmed booking price will identify the total journey fare, including applicable compulsory charges. Optional or additional services may include: - Meet & greet services - Waiting time beyond the complimentary allowance - Additional parking arising from extended waiting - Additional stops or requested journey changes - Child seats or other optional services, where charged **3.5** Any additional charges must be communicated and agreed where applicable. Customers will not be charged twice for an item already included in their confirmed booking price. --- ## 4. Cancellations & Refunds **4.1** Customers may cancel a confirmed booking by contacting Glasgow 8 Seaters through an accepted communication method. Cancellation notice is measured from when the cancellation is received, relative to the scheduled pickup time stated in the booking confirmation. **4.2** The following cancellation policy applies to customer-initiated cancellations unless different terms have been expressly agreed in writing before booking. | Cancellation Notice | Customer Refund | |---|---| | 48 hours or more before pickup | **100% refund** | | 12 hours to less than 48 hours before pickup | **75% refund** | | Less than 12 hours before pickup | **No refund** | | Customer no-show | **No refund** | **4.3** The stated refund percentages apply to the amount paid towards the cancelled journey. A deposit will not be deducted a second time from the applicable refund. **4.4** Where the assigned driver has already been dispatched and commenced travelling to the agreed pickup location, the full booking fare will be charged under our late-cancellation policy. **4.5** A customer no-show occurs where the customer fails to attend the agreed collection point following the applicable complimentary waiting period and reasonable attempts to make contact, unless further waiting has been agreed. **4.6** Cancellation and no-show charges reflect the allocation and commitment of a driver and vehicle, the potential loss of alternative bookings, travel and operational costs. **4.7** Where a booking is cancelled by Glasgow 8 Seaters or the assigned driver cannot fulfil the agreed journey and no suitable replacement can be arranged, the customer will be entitled to a prompt full refund of payments made for that journey, subject to their statutory rights. The customer cancellation charges above do not apply where we are unable to fulfil the booking. **4.8** Separate cancellation arrangements may apply to corporate, trade or third-party bookings where expressly agreed in writing before confirmation. Otherwise, the policy above applies. **4.9** All cancellation charges and refund provisions are subject to applicable consumer law and statutory rights. --- ## 5. Waiting Time & No-Shows ### Standard Pickups **5.1** For pickups from residential addresses, hotels, businesses and other non-airport locations, the first 15 minutes of waiting are complimentary, beginning at the agreed pickup time or the driver's actual arrival, whichever is later. **5.2** Customers are expected to be ready at their agreed pickup time. **5.3** If the customer is not ready after the complimentary 15-minute period, additional waiting may be arranged at the applicable rate, subject to the driver's availability and agreement. **5.4** If the customer fails to attend and reasonable contact attempts are unsuccessful, the driver may leave after the complimentary waiting period and the booking may be treated as a no-show under Section 4. ### Airport Arrivals — 60 Minutes' Free Waiting **5.5** For eligible pre-booked airport arrivals, the booking includes up to 60 minutes of complimentary waiting from the flight's actual landing time, allowing passengers time for passport control, baggage collection and exiting the airport. **5.6** The complimentary 60-minute period begins when the aircraft actually lands, not at its originally scheduled arrival time. Where a flight arrives late, the waiting allowance is calculated from the updated actual landing time. **5.7** Customers must provide a valid flight number when booking to qualify for the flight-based waiting allowance. Flight information is used to assist with coordinating collection arrangements. **5.8** The 60-minute allowance applies to airport arrivals only. It does not apply to journeys travelling to an airport or to pickups from residential addresses, hotels or other non-airport locations. **5.9** Where the customer requires more than 60 minutes after the flight has landed, additional waiting may be arranged subject to driver availability. Any applicable extra waiting or parking charges will be communicated and agreed. **5.10** If the passenger has not attended the agreed collection point by the end of the complimentary allowance, and reasonable attempts to contact them have been unsuccessful, the driver may leave and the booking may be treated as a no-show under Section 4. **5.11** Customers experiencing delays at passport control, baggage collection or elsewhere within the airport should contact their driver or Glasgow 8 Seaters as soon as reasonably possible. **5.12** Where a valid flight number has not been supplied, the standard 15-minute waiting allowance will apply from the agreed pickup time or the driver's actual arrival, whichever is later, unless alternative arrangements have been confirmed. **5.13** Customers will not be treated as no-shows because the driver has failed to attend the agreed collection point or is late through no fault of the customer. --- ## 6. Flights, Delays & Missed Connections **6.1** Customers are responsible for allowing sufficient travel time for airport departures, onward travel and other time-sensitive journeys. **6.2** Reasonable efforts will be made to coordinate airport arrival pickups using the flight details provided. Flight tracking is offered for airport arrivals and does not apply to airport drop-offs. **6.3** Flight tracking does not guarantee immediate collection upon landing. Customers should follow the pickup instructions supplied in their booking confirmation. **6.4** Traffic, accidents, roadworks, severe weather and other circumstances beyond reasonable control may affect journey times. Glasgow 8 Seaters cannot guarantee arrival times in all circumstances. **6.5** Customers are advised to allow sufficient additional time for flights, connections and other important appointments and to consider appropriate travel insurance. **6.6** Nothing in this section excludes liability where doing so would be unlawful or affects the customer's statutory rights. --- ## 7. Vehicles, Passengers & Luggage **7.1** Vehicles are arranged according to the passenger numbers, luggage requirements and other relevant information provided at booking. **7.2** All luggage must fit safely within the vehicle's designated storage areas. Luggage must not obstruct exits, compromise passenger safety or be carried in an unsafe manner. **7.3** Where luggage significantly exceeds the declared requirements or safe vehicle capacity, an additional or larger vehicle may be required, subject to availability and additional cost. If a suitable vehicle cannot be arranged, the journey may be refused or cancelled, with any charges or refund determined according to the circumstances and applicable law. **7.4** Oversized or special items, including pushchairs, golf clubs, wheelchairs, large boxes or other unusual luggage, must be declared before booking confirmation. **7.5** Child seats may be requested in advance, subject to availability and suitability. Any applicable charge will be confirmed before booking. Parents or guardians must provide accurate information about the child's age, height and restraint requirements and ensure that the child is properly secured before travel. Child-restraint requirements and responsibilities remain subject to applicable road safety law. --- ## 8. Vehicle Substitution & Route Selection **8.1** Where necessary, a suitable replacement vehicle and driver of the same or an upgraded class may be arranged at no additional charge, provided it meets the agreed passenger and luggage requirements. **8.2** The Contracted Driver will select an appropriate route based on road conditions, traffic and safety considerations. Customer route requests are subject to driver agreement. --- ## 9. Breakdowns & Service Disruptions **9.1** In the event of a vehicle breakdown or unforeseen disruption, reasonable efforts will be made to arrange a suitable replacement vehicle. **9.2** Where an agreed journey cannot be provided and no suitable alternative can be arranged, the customer will be entitled to a refund for the journey or part of the service not provided, together with any additional remedy required by applicable law. **9.3** Responsibility for other losses will be determined according to the circumstances, the respective responsibilities of Glasgow 8 Seaters and the Contracted Driver, and applicable law. --- ## 10. Passenger Conduct **10.1** Abusive, aggressive, dangerous or seriously inappropriate behaviour may result in refusal or immediate termination of a journey where reasonably necessary for safety. **10.2** Contracted Drivers reserve the right to refuse or end a journey where passenger, driver or road safety is compromised. **10.3** Where a journey is refused or terminated because of the customer's conduct, cancellation charges may apply, subject to the circumstances and applicable law. **10.4** Smoking, vaping, and the consumption of alcohol are not permitted inside vehicles. Customers are responsible for any reasonable valeting or repair costs if a passenger soils or damages the vehicle. --- ## 11. Liability **11.1** Glasgow 8 Seaters is responsible for its own booking and dispatch obligations. The Contracted Driver is the transport service provider and is responsible for the performance of the transport service, subject to applicable law. **11.2** Glasgow 8 Seaters does not accept responsibility for losses that are not reasonably foreseeable or that are not caused by a breach of its legal obligations. Claims relating to missed flights, accommodation, connections, loss of earnings or other losses will be assessed according to the circumstances and applicable law. **11.3** Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or restricted. **11.4** Nothing in these Terms & Conditions affects the customer's statutory rights. --- ## 12. Governing Law **12.1** These Terms & Conditions are governed by the laws of Scotland. **12.2** Any disputes will be subject to the jurisdiction of the Scottish courts, except where applicable consumer law provides otherwise.